Refund Policy

Transparent and equitable refund terms for your convenience

Overview

At PublicCommonsAnchorage, we recognize that plans can change, and we aim to offer transparent and equitable refund practices. This document details the circumstances in which refunds may be granted for our yacht rental services.

We ask you to familiarize yourself with this policy thoroughly before making a reservation. By reserving a charter with PublicCommonsAnchorage, you confirm your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

Over 72 Hours Before Charter

100% Refund

Qualification for: Complete refund minus service charges

Process Duration: 5-7 working days

Service Charge: €50 for credit card payments

Requirements: Must be submitted via email or telephone in written form

24-72 Hours Prior to Charter

50% Refund

Qualification for: Half of the total charter expense

Process Duration: 7-10 working days

Service Charge: €25 deducted from the refund

Requirements: Valid cancellation reason needed; administrative costs apply

Less than 24 Hours Before Charter

No Refund

Qualification for: No refund possible

Exception: Consideration might be given to emergency circumstances

Alternate Offer: Credit towards charter offered at the company's discretion

Requirements: Emergency situation claims need corroborating documents

Weather-Related Cancellations

Our Commitment During Adverse Weather

Ensuring safety is our utmost concern. If conditions are judged as unsafe for sailing by our licensed captain, we offer adaptable solutions:

  • Entire Refund: Given when rescheduling isn’t feasible
  • Reschedule: Postpone your charter to an equally convenient date without any extra charge
  • Charter Voucher: A voucher valid for 1 year from the original charter date provided

Weather Evaluation Procedure

Our assessment of weather includes:

  • Evaluation of wind velocity and pattern
  • Review of wave dimension and marine environment
  • Forecasts of visibility and precipitation
  • Notices from the Coast Guard and any warnings
  • Professional judgment from the captain about safety

Timing of the Decision: Choices about weather-related cancellations are made at least 4 hours prior to the planned departure time.

Refunds Due to Medical Emergencies

Special Consideration Circumstances

Medical emergencies are regrettable realities, and under these instances, special considerations may be provided:

  • Sudden severe illness or physical injury demanding hospital stay
  • Passing of a family member
  • Unforeseen military duties or urgent recall
  • Compulsory jury service or law subpoena
  • Natural calamities disrupting travel plans

Requirement for Documents

For emergency reimbursement applications, the following proofs are necessary:

  • Health certificate or hospital papers
  • Official death notifications (where applicable)
  • Military instruction papers
  • Legal summons or mandatory jury notices
  • Government advisories or states of emergency

Procedures: We handle emergency reimbursement requests within 3-5 business days after receiving the appropriate documents.

Cancellations Due to Operational Issues

Technical Damages

Should the yacht allocated to you face technical issues that can't be fixed:

  • Substitute Yacht: We attempt to allocate a suitable substitute
  • Complete Refund: Provided if a replacement yacht isn’t available
  • Reduction in Refund: In case the alternative vessel is priced differently
  • Compensation: We may offer additional amends for the trouble caused

Lack of Crew Availability

In scarce instances when a licensed crew is not available:

  • A substitute crew is arranged when feasible
  • Complete refund if the charter cannot proceed
  • Rebooking without any further charges

Refund Processing Procedures

Reimbursement Modes

Reimbursements are made using the initial payment method employed during the booking:

  • Credit Cards: 5-7 business days
  • Direct Bank Payments: 7-10 business days
  • Cash/Check: 3-5 business days

Costs Associated with Processing

Credit Card Transactions

€50 fee for canceling over 72 hours in advance

Refunds via Bank Transfer

€25 fee applicable on all bank transfer reimbursements

Processing Across Borders

Extra charges might be levied for international transactions

Conditions for Charter Vouchers

Scenarios for Credit Issuance

Credits for charters might be offered as alternatives to refunds under certain situations:

  • Late cancellations (below 24 hours)
  • Weather-related cancellations
  • Voluntary postponement requests
  • Operational interruptions

Credit Stipulations

  • Validity: 1 year from the date of issue
  • Transferability: Non-assignable to other individuals
  • Worth: Equivalent value of the entire charter (sans service fees)
  • Applications: Applicable on any future charters available
  • Expiry: No extensions post 12 months

Compensation for Partially Fulfilled Services

Interruptions to Service

If your sailing is incomplete or cut short due to our oversight:

  • Refund allocated based on the part not utilized
  • A voucher equivalent to the unspent duration
  • Additional offerings or upgrades as courtesy

Disruptions Arising from Guest Actions

If a charter is disbanded earlier owing to guest misconduct or breach of safety protocols:

  • No reimbursement for the segment remaining
  • Payment due for the complete booking
  • Potential for other fees to apply

Processes for Dispute Settlement

In case of disagreement with a reimbursement verdict, you may:

  • Apply for reconsideration by our leadership team
  • Present more proofs or clarification
  • Engage with consumer protection bodies
  • Resort to legal avenues as permitted by law

Guidelines for Refund Applications

Step 1: Initiate Contact

File your refund application through:

Step 2: Submit Required Details

Ensure to include the following with your request:

  • Confirmation code from your reservation
  • Date and timing of the charter
  • Reason behind cancellation
  • Relevant documents (if applicable)
  • Preferred mode of refund

Step 3: Evaluation and Implementation

Upon receiving your application, we will send an acknowledgment within 24 hours, assess it according to the policy stated, inform you of the verdict within 48 hours, and guarantee approved refunds are processed within the mentioned durations.

Significant Annotations

  • All applications for refunds must be submitted in text format
  • Reimbursements are issued in € notwithstanding the payment currency initially used
  • We strongly advocate purchasing travel insurance
  • This policy can be adjusted with a 30-day notification period
  • Refunds are inclusive of pertinent taxes and regulations

Contact Particulars

For inquiries regarding refunds or to submit a refund petition:

Refunds Division
PublicCommonsAnchorage Marine Solutions Ltd.
Marina Point
Nice 06300
France

Phone: +33 4 93 62 78 00
Email: [email protected]
Operating Days: Monday–Friday, 9 AM – 5 PM

Latest Edit: August 19, 2027

This reimbursement policy has been crafted for fairness and clarity. We encourage your thorough review of these terms prior to reservation and welcome any queries.